Privacy Policy - Euzoea

Privacy Notice

NV Greek Foods Ltd (“Euzoea”) are committed to complying with the General Data Protection
Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information
you share with us is very important, and we want you to be confident that your personal data is kept
safely and securely and to understand how we use it to offer you a better and more personalised
shopping experience.

We have published this notice to help you understand how and why Euzoea collect information from you; who we share your information with, why and on what basis; and what your rights are.

If we make changes to this notice we will notify you by updating it on our website. Euzoea will be
what is known as the ‘Data Controller’ of the personal data you provide to us, and we will
sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Euzoea
determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:
NV Greek Foods Ltd, 20-22 Wenlock Rd, London, N1 7GU, U.K.
or via quoting Security and Privacy Enquiry.

This privacy notice was last updated on May 2018.

What sorts of personal information do we hold?
Information that you provide to us such as your name, address, date of birth, telephone
number, email address and any feedback you give to us, including by phone, email, post, or
when you communicate with us via social media;
Information about the services that we provide to you (including for example, the things we
have provided to you, when and where, what you paid, the way you use our products and
services, and so on);
Your account login details for our services, including your user name and chosen password;
Information about whether or not you want to receive marketing communications from us;
Information about any device you have used to access our Services (such as your device’s
make and model, browser or IP address) and also how you use our Services. For example, if
you use our websites, we try to identify when and how you use those websites too;
Your contact details and details of the emails and other electronic communications you
receive from us, including whether that communication has been opened and if you have
clicked on any links within that communication. We want to make sure that our
communications are useful for you, so if you don’t open them or don’t click on any links in
them, we know we need to improve our Services.

Our legal basis for processing your personal information
Whenever we process your personal information we have to have something called a “legal basis”
for what we do. The different legal bases we rely on are:
Consent: You have told us you are happy for us to process your personal information for a
specific purpose;

Legitimate interests: The processing is necessary for us to conduct our business, but not
where our interests are overridden by your interests or rights.
Performance of a contract: We must process your personal information in order to be able
to provide you with one of our products or services;
Vital interests: The processing of your personal information is necessary to protect you or
someone else’s life;
Public information: Where we process personal information which you have already made
Legal claims: The processing of your personal information is necessary for the establishment,
exercise or defence of legal claims or whenever courts are acting in their judicial capacity;
Legal obligation: We are required to process your personal information by law.
How do we use your personal information?
There are a number of ways in which we use your personal information, depending on how you
interact with us. If you do not provide your information to us, then we will be unable to interact with
you in that way – for example, if you do not provide your name, address and account details when
purchasing one of our products online, we will not be able to sell you that product as we would be
unable to process your payment or deliver the product to you. We may use your information in the
following ways:
To provide our products and services – we need to use your personal information to make our
products and services available to you. If you then decide to order any of our products or services
then we’re delighted, thank you. After that, we need to provide them to you and process your
payment. And we need to use your details to do all this.
To personalise your shopping experience – we try to understand our customers so we can provide
you with a great shopping experience, relevant marketing, personalised offers, shopping ideas and
online advertising. Understanding how you use and browse our website, helps us to do this.
Analytics and profiling – we use your personal information for statistical analysis and to help us
understand more about our customers. That includes understanding the products and services you
buy, the manner in which you consume them, how you shop across our website. This helps us to
serve you better and to find ways to improve our services and websites. These profiles help us to
send you offers that are more relevant to you.
Contacting you – we use your personal information to contact you: either to conduct market
research or to contact you about products and services from us. We may also contact you in relation
to any questions you have raised with us or to discuss the status of your account with us.

Cookies and similar technologies
We use cookies to help give you the best experience on our websites and to allow us and third
parties to tailor ads you see on ours and other websites. For more information please see our full
Cookie Notice.

Who we share your information with and why
Euzoea works with a number of trusted suppliers, agencies and businesses in order to provide you
the high-quality goods and services you expect from us such as delivery companies, and market
research companies amongst others.
Some examples of the categories of third parties with whom we share your data are:
Supplier Partners
Euzoea may work with a number of trusted partners who supply products and services on our
behalf. All partners are subject to thorough security checks and will only hold the minimum amount
of personal information needed in order to fulfil the orders you place or provide a service on our
Delivery Partners
In order for you to receive your goods, Euzoea works with a number of delivery partners. Again, we
only pass limited information to them in order to ensure delivery of your items.
IT Companies
Euzoea works with business who support our website and other business systems.
Marketing Companies
We work with marketing companies who help us manage our electronic communications with you
or carry out surveys and product reviews on our behalf.
Payment processing
Euzoea works with trusted third-party payment processing providers in order to securely take and
manage payments.
What are your rights
You are entitled to request the following from Euzoea, these are called your Data Subject Rights and
there is more information on these on the Information Commissioners website
Right of access –to request access to your personal information and information about how
we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to
have incomplete personal information completed
Right to erasure (also known as the Right to be Forgotten) – to have your personal
information erased.
Right to restriction of processing – to restrict processing of your personal information
Right to data portability – to electronically move, copy or transfer your personal information
in a standard form
Right to object – to object to processing of your personal information
If you have any general questions about your rights or want to exercise your rights please contact

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a
country you work or live or where your legal rights have been infringed. The contact details for the
Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on
the ICO website where your personal information has or is being used in a way that
you believe does not comply with data, however, we encourage you to contact us before making any
complaint and we will seek to resolve any issues or concerns you may have.

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